Privacy Policy

Our Commitment to Your Privacy

kc77 is committed to protecting the privacy and personal data of every player who registers and engages with our online casino and sports betting services. This Privacy Policy sets out, in clear and transparent terms, what personal information we collect, the purposes for which we process that information, how we share it, and the rights you hold as a user of our platform.

By creating an account or using any part of the kc77 platform, you acknowledge that you have read, understood, and agree to the data practices described in this Privacy Policy. If you have questions or wish to exercise any of your rights, please contact our support team at [email protected]. Players must be 21 years or older to use this platform.

Information We Collect

When you register and use the kc77 platform, we may collect the following categories of personal information:

• Identity information: full name, date of birth, gender, and a copy of a government-issued identification document for KYC verification purposes.
• Contact information: email address, mobile phone number, and residential address (city, district, and division within Bangladesh such as Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, or Mymensingh).
• Financial information: preferred payment method (such as bKash, Nagad, Rocket, or Upay mobile wallet), transaction history, deposit amounts, and withdrawal records — all denominated in BDT.
• Technical information: IP address, device type, operating system, browser type, referring URLs, and session duration logs collected automatically when you access the kc77 website.
• Behavioural information: games played, betting patterns, bonus usage, and responsible-gaming self-assessments, to help us deliver a personalised and responsible gaming experience.

We collect only what is necessary for our stated purposes and will not process data beyond those purposes without first notifying you and, where required, obtaining your consent.

How We Use Your Information

The personal information kc77 collects is used strictly for the following purposes:

• Account creation and management: to register your account, verify your identity, and maintain accurate account records.
• Transaction processing: to process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and supported banking partners, and to maintain a transparent financial ledger for your account.
• Customer support: to respond to your enquiries, resolve disputes, and provide assistance via email or live chat on our platform.
• Personalisation and marketing: to tailor promotions, bonuses, and game recommendations to your interests — you may opt out of marketing communications at any time by contacting support.
• Responsible gaming compliance: to monitor gaming activity for signs of problem gambling, enforce age verification (21+ only), and apply any self-exclusion or deposit limits you request.
• Security and fraud prevention: to detect, investigate, and prevent fraudulent transactions, unauthorised account access, and other illegal activities that could harm kc77 or its players.

Data Sharing and Disclosure

kc77 does not sell, rent, or trade your personal data to any third party for commercial purposes. We may share your information only in the following limited circumstances:

• Service providers and technology partners: companies that assist us in running the platform — such as payment gateway operators, game content providers (e.g. Pragmatic Play, Evolution Gaming, Spribe), and cloud infrastructure providers — who are bound by strict data-processing agreements and may not use your data for any independent purpose.
• Legal obligations: where we are required by applicable law, court order, or regulatory authority to disclose information — in which case we will do so only to the extent strictly necessary and will endeavour to notify you in advance where legally permitted.
• Business transfers: in the event of a merger, acquisition, or asset sale involving kc77, user data may be transferred to the successor entity, subject to equivalent privacy protections.

Under no circumstances will kc77 disclose your data to advertisers, data brokers, or any entity that intends to use your information for purposes unrelated to the delivery of our gaming services.

Cookies and Tracking Technologies

kc77 uses cookies and similar tracking technologies to improve the performance, functionality, and personalisation of our platform. Cookies are small text files stored on your device that help us recognise your browser, keep you logged in, remember your preferences, and analyse how users interact with different sections of our website.

You may control or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the kc77 platform, including your ability to maintain a logged-in session or access personalised content. We do not use cookies to track your activity outside of the kc77 website.

Data Security Measures

kc77 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or destruction. These measures include industry-standard SSL/TLS encryption for all data in transit, encrypted storage for sensitive fields such as passwords and payment identifiers, and access controls that restrict data visibility to authorised personnel only.

Despite our best efforts, no method of electronic transmission or storage is completely immune to security risks. In the unlikely event of a data breach that affects your rights or freedoms, kc77 will notify affected users promptly and take all necessary remedial steps in accordance with applicable data protection standards.

Your Data Rights

As a user of the kc77 platform, you hold the following rights with respect to your personal data. To exercise any of these rights, please submit a written request to [email protected] from the email address registered to your account:

• Right of access: you may request a copy of all personal data that kc77 holds about you, along with information on how it is being processed.
• Right of rectification: if any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or supplement it without undue delay.
• Right to erasure: in certain circumstances (for example, where data is no longer necessary for its original purpose), you may request that we delete your personal data, subject to any legal retention obligations.
• Right to object to processing: you may object to the processing of your data for direct marketing purposes at any time, and we will stop such processing upon receipt of a valid objection.
• Right to data portability: where processing is based on your consent or on a contract, you may request that we provide your data in a structured, commonly used, machine-readable format so that you can transfer it to another service provider.

We will respond to all valid data rights requests within a reasonable timeframe, typically within 30 calendar days. If a request is complex or we receive a high volume of requests, we may extend this period by a further 30 days, in which case we will notify you.

Data Retention

kc77 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including satisfying any legal, regulatory, or accounting requirements. Account data is generally retained for the duration of your active membership and for a period following account closure to comply with applicable record-keeping requirements.

Financial transaction records, including deposits and withdrawals made via bKash, Nagad, Rocket, Upay, or bank transfer, are retained for a minimum of five years from the date of the transaction in accordance with standard anti-money-laundering record-keeping practices. After the applicable retention period has expired, we will securely delete or anonymise your data so that it can no longer be used to identify you.

Third-Party Payment Processors

When you make a deposit or withdrawal on the kc77 platform, your transaction is processed through third-party payment service providers including mobile financial services such as bKash, Nagad, Rocket, and Upay, as well as partner banking institutions. These processors operate their own privacy policies and data-handling practices, which are independent of kc77.

kc77 shares only the minimum transaction data required for payment processing with these providers. We encourage you to review the privacy policies of any payment service you use. kc77 is not responsible for the data practices of third-party payment processors.

Minors and Age Verification

The kc77 platform is strictly for adults aged 21 and above. We do not knowingly collect or process personal data from individuals under the age of 21. During registration, all users are required to confirm their date of birth and submit valid identity documentation to complete the KYC process. If we discover that personal data has been collected from a minor without appropriate parental consent, we will delete that data promptly and close the associated account. If you believe that a minor has registered on our platform, please notify us immediately at [email protected].

Changes to This Privacy Policy

kc77 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, operational requirements, or applicable law. When we make material changes, we will update the 'Last Updated' date at the top of this page and, where appropriate, notify registered users by email or via a prominent notice on the kc77 platform.

Your continued use of the kc77 platform following the posting of any changes to this Privacy Policy constitutes your acceptance of those changes. We encourage you to review this page periodically to stay informed about how we protect your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way in which kc77 processes your personal data, please do not hesitate to reach out to our support team. We are committed to addressing all privacy-related enquiries promptly and transparently.

Email: [email protected] (plain text — not a clickable link). Our support team is available 24/7 to assist players across Bangladesh, including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and Mymensingh.